QAQC Lab guarantees the performance of all of it's products if used in accordance with the listed specifications and recommendations.
If you are unsure of a products application, please contact one of our representatives by calling (804) 318 3686. We will discuss your application with you, and advise you as to it's suitability. After an initial interview, we will require a written request of suitability for application, reasonably spelling out the procedural parameters and any concerns. After approval we will issue a written guarantee of suitability, which will be valid for 3 months from the date of purchase.
In the event that an instrument is deemed unsuitable for the intended application, we will provide one of the following remedies:
-Replace the equipment with an equally valued item
-Credit the original purchase amount towards the purchase of another item
-Issue a refund for the contracted amount, less any restocking fees. Restocking fees are primarily charged for larger items, that may have special packaging considerations.
Shipping costs are the responsibility of the purchaser.